The Odyssey solution is web based and will operate using either Safari or Chrome as the web browser. The FireFox browser is not supported by FileMaker, the platform on which Odyssey is built.
This section will show you how to make Bookmarks, Pins and Favourites - which all assist to easily access the Login-in page; as well as how to enable Popups.
Click on the link to Odyssey that you have been provided. Each business has their own Odyssey log-in page, with a web address similar to:
It is critical that you bookmark, and share with your colleagues, the link that we provide you, and not the link to the page which comes next. The link we provide you will always find your Odyssey file, even if we move it to a different server.
Odyssey's login screen
Browser Bookmarks
This would be a great time to make a bookmark in your browser, as this will allow you to easily access the Odyssey Login page in the future.
Every browser is different, but generally speaking, this means going to the menu bar at the top of the screen and selecting Bookmarks | Bookmark this tab (Chrome) or add a Bookmark (Safari) | and Add it to the Favourites on your Bookmark bar
Bookmarking the Odyssey login url
Adding the Odyssey login page to your Browser's favourites
Click on the Login button
Each company has it's own personalised Login Screen
Log in using the account name and password you have been provided.
Note: your login page may look slightly different, as these are personalised to each company.
Tip: Using the ‘Remember Me’ tick box will retain the User Name for the physical computer you last logged in with. This feature will reduce your login process, so that only the password is required… as your user name will be retained.
Bookmarks can be viewed in different ways, depending on your browser, by choosing ' Show Bookmarks" from the Bookmarks menu in Safari, or just by clicking on Bookmarks in Chrome.
Pinning a tab
Pinning browser tabs is a feature built in to the browsers that makes it easier to manage having multiple pages open within the browser simultaneously.
Right-click on the tab and choose Pin Tab
Pinning a browser tab
The feature narrows the tab and moves it to the left of the screen.
Odyssey is now a pinned tab at the left hand end of your browser
Allowing Odyssey Pop-Up Windows
Pop-ups are small windows that 'popup' over the top of web pages in your internet browser. You will need to enable them for full functionality in Odyssey.
To allow Popups in Chrome (Windows):
On your computer, open Chrome,
Click Settings
Under "Privacy and security," click Site settings
Click Pop-ups and redirects. (You may have to scroll down to the bottom to see these)
At the top, slide the slider across to the right to turn the setting to Allowed
Allowing popups in Chrome
How to allow pop-ups in Chrome (Mac):
Open Chrome
In the Chrome menu, select Preferences or Settings.
In the Privacy and security tab, click Site Settings.
In the Content section, click Pop-ups and redirects.
Set the Default behaviour option to "Sites can send pop-ups and use redirects".
To allow pop-ups in Safari (Mac):
On your computer, Open Safari
From the Safari menu, choose Preferences... and click the Websites tab
Ensure the Block pop-up windows option is not checked
Unchecking this option will allow pop-ups
On the left menu, click "Pop-up Windows"
Where it says "When visiting other websites" there will be a dropdown menu with two blue arrows. Click on it, and choose 'Allow'
Allowing popups in Safari
Allowing Chrome to view a .pdf automatically
Perhaps your .pdf's don't show in the Browser window? (Maybe you can see it in the bottom left hand corner of your browser tho!)
In that case, your Browser settings may need to be enabled to allow .pdf's to be viewed in your browser:
To allow this in Chrome (Windows)
On your computer, Open Chrome
from the three dots menu an the top right hand side of the window, go to settings, and type pdf in the search bar
Windows: Chrome settings
that will take you to a list where you can see Site Settings
click on the arrow beside that, and then scroll down until you can see additional content settings
from there you will see an option to Open PDF's in Chrome, click on the radio button to enable that
On a Mac
On your computer, Open Chrome
from the three dots menu an the top right hand side of the window, go to settings, and type pdf in the search bar
from the Privacy and Security tab, scroll down to Additional content settings, click on pdf documents, and select Open pdf's in Chrome
Mac: Chrome settings
Mac: Chrome settings to open .pdfs
Session length
Odyssey has been configured to enable your Browser session to stay open when idle for up to 60mins. This is the maximum time allowed by WebDirect, which is the app which allows FileMaker to run your browser. It is a security feature of WebDirect, in the same way as your banking app closes down when your browser has been idle for a set period of time. At Creative Technology, we have no control over this setting. This affects all users, and all of our clients.
If you click something in Odyssey in that time, the counter starts again, meaning you can use it all day long.
Are you finding that the session does stay idle for up to 60 minutes. If not, we have a couple of recommendations for you:
1. Often, the reason your connection might be getting timed out is due to cookies or caches becoming corrupted and creating problems in establishing a connection between your browser and the website's server. Therefore, a good option is to clear your browsing data from your Google Chrome (or whatever your browser is).
2. We suggest that you find a company phone, and change the network settings on your PC/Mac to use the phone's wifi hotspot instead of your office network. Then continue to work as normal.
If the Odyssey session then remains open for the entire 60mins, you can assume the issue is within the your business' network/Router/Hub/Firewall configurations, and you should seek some local IT help to review that.
Browser not remembering passwords?
Some users have reported that their Browser does not remember passwords. This is not a fault with Odyssey, but something to do with your Browser's security settings.
Unfortunately we can't provide you with every browser's required settings, but here's a couple of screen shots which might help:
Follow the Steps above to get to your Password settings, and navigate to the Google Password Manager, below
access Chrome Browser's Google Password Manager
Go to Settings, and ensure that Offer to Save passwords, and Sign in automatically are turned on
Mac | Chrome browser | 3 dots on RHS takes you to these settings
Go to Passwords, and if necessary, add Creative Technology to your list of saved sites, usernames and passwords.
Mac | Chrome browser | 3 dots on RHS takes you to these settings. You may have to add Creative Technology to the list of URL's
Sometimes, you have to clear the browser's cache: From the Chrome menu, go to preferences or settings, and clear the cache and cookies, and then log in, save the password, log out. When you log out Google Password manager might ask you to save that username in a pop up window in the top right corner of the browser. Add the username and close the window - you should then find it will remember your username and password from now on.
