What to do if Finance Values don't appear to be correct

If you have any concerns about a particular Trip/Booking's Finance values not looking correct, we would advise you open up just ONE element on ONE client's Booking record, and then see if your concern still persists.

Just by opening one of the Booking elements - for example an Accommodation record - the action of closing the window tells Odyssey to recalculate ALL elements of the Trips.. for ALL Clients. Just doing this makes all the values reappear/recalculate.

We have an automated re-calculation process which runs nightly, and looks at all future records, plus any as far back as 30 days prior, but it does not go back any further than this.

If the problem persists, please send us a ticket, but in 99% of the times, this is all that is needed to refresh the values.