Cancelling and/or Deleting a Departure / Tour
Occasionally you may wish to cancel a Departure/Tour; perhaps the group has pulled out, there are insufficient numbers for the tour to proceed, or the Departure has been entered twice.
The Tour can be cancelled, and optionally it can then be deleted.
1. Cancel a Departure / Tour
- From the Departure | Details | Details tab, choose Cancelled from the Departure/Tour Status drop down list.
(Please contact us if Cancelled needs to be added to your Tour Status drop down list)
-
A pop up window will appear, asking if you wish to apply this cancelled status to all the bookings on this tour, too.
Take care here, as some Odyssey clients may apply cancellation fees, so a different status than cancelled may have to be chosen.
- Click Apply to Bookings if you wish the cancellation status to be applied to all Bookings, or select No Change if the booking status should remain unchanged. Perhaps you will be moving these bookings to another Tour, for example.
- a Tour Cancelled date field will then appear, choose the date the trip was cancelled from the calendar view
- The Departure/Tour has now been cancelled
- However, it has NOT been deleted
- The tour can be left if this cancelled state, if you wish to still see it in the Dashboard
- Cancelled departures can still be found and reported on
Cancelled Departures/Tours will show in Departure Dashboard in grey text, with a line through it.
Tip: You can use the Filter options in the Options panel to the right of the Departure/Tour dashboard to view Departures/Tours with different statuses, active, cancelled, checked or whatever your own Departure/Tour Status options are in your company settings - so you may still see this Cancelled tour in your Dashboard.
2. Now, delete the Departure
After entering the cancellation date, the Delete button will appear. Clicking this button will permanently remove the Tour from your system. There is no undo.
