Cancelling and/or Deleting a Departure / Tour

Occasionally you may wish to cancel a Departure/Tour; perhaps the group has pulled out, or the Departure has been entered twice.

To cancel a Departure

Before a Departure can be deleted, it has to be cancelled


A cancelled Departure can still appear in your Departure/Tour Dashboard, if your dashboard is filtered to show cancelled departures. Deleted Departures/Tours do not appear in your records at all.


  • From the Departure |  Details | Details tab, choose 'Cancelled' from the Departure/Tour Status drop down list. (Please contact us if Cancelled needs to be added to your Tour Status drop down list)
  • a Departure Cancelled date field will then appear, choose the date the trip was cancelled from the calendar view


Choose the Departure/Tour status of Cancelled, and enter a cancellation date


  • The Departure/Tour has now been cancelled
  • However, it has NOT been deleted

Cancelled Departures/Tours will show in Departure Dashboard in grey text, with a line through it.

The cancelled Departure in the Departure Dashboard

Remember, you can use the Filter options in the Options panel to the right of the Departure/Tour dashboard to view Departures/Tours with different statuses, active, cancelled, checked or whatever your own Departure/Tour Status options are in your company settings

Using the Filter options to show Departures /Tours with different statuses

Now, delete the Departure

From the Departure/Tour, select the Quick Access menu, and click Delete
  • From the Departure, navigate to the Quick Access menu, and choose Delete
Deleting the Departure
  • A window will appear, giving you the option to proceed (Click OK), or back out (Click Oops, No)