Why don't the "email ticks" show so that I can send emails?


Odyssey is very particular about when to show the Tick boxes to enable the sending of emails. This is is to ensure the integrity of the emailing process.


Example of tick boxes 


Tick boxes only show when:

  • There is a MailJet Template ID populated in the Settings  (Main Menu | Settings | Email Settings) 
  • The email has not already been sent
  • The Client / Provider has a valid email address.  A tick will appear beside a valid email address when it is entered on the client or provider record.  If the tick doesn't appear, it is not a valid email address.
A valid email address for a client or a provider always gets this tick

If you have any further questions about a particular combination you think 'should' display, but currently don't display, please don't hesitate to send us the specifics of it, and we'll investigate and explain the reason for that example.