Why don't the "email ticks" show so that I can send emails?


Odyssey is very particular about when to show the Tick boxes to enable the sending of emails. This is for data/process integrity.

Example of tick boxes 

Tick boxes only show when:

  • There is a MailJet Template ID populated in the Settings  (Main Menu | Admin | Email Settings) 
  • The email has not already been sent
  • The Client / Provider has a valid email address.  A tick will appear beside a valid email address when it is entered on the client or provider record.  If the tick doesn't appear, it is not a valid email address.
A valid email address for a client or a provider always gets this tick

If you have any further questions about a particular combination you think 'should' display, but currently don't display, don't hesitate to send us the specifics of it, and we'll investigate and explain the reason for that example.