Resending an email

Yes!  You can resend emails!

Perhaps your client hasn't received the email you sent, or you want to send a different version of it...

In order for an email to be resent, the previous sent record needs to be cleared out first.

Once you delete the ' Sent' record, you will be able to re-send the email using the same process you did originally.  (There are a few steps to do, because it's not something you want to delete easily, or accidentally.)

• Navigate to the appropriate email tab (Provider / Finance / Customer Service or Depot) for this Departure

Reservations team view

Depot team view

Depot team view

• Click in the Edit/Resend field at the right hand end of the Booking record you wish to UNSEND

• Navigate to the appropriate tab (Finance, Customer Service, Depot/Operational etc) for the email type you wish to unsend
• click on the red minus button to UNSEND the email

• You will receive an alert to remind you that the Intro and Footer text will remain in place
• Click the OK button
• Your email can now be RESENT in the normal way!