Taking a screen snapshot

It's gold to us if you can send us a screen snapshot of any issue you are having.  

A cool way to do this (instead of having to take out your phone, which is a good alternative!) is to take a screenshapshot on your computer, and emailing it to us.  

Here's how!

On a Mac

There are lots of ways to do this on a Mac, but the easiest way we find is to:

Hold down the Command Key + Shift Key + pressing the 4 button. Your cursor turns to a crosshair, and you can then click and drag over the rectangular area you want to "snapshot". When you let go from the dragging process, a file is created on your computer's desktop (called "Screen Shot date/time") that you can attach to your email! Here's Apple's page on the topic

Https://Support.Apple.Com/En-Nz/Guide/Mac-Help/Mh26782/Mac

If you want to add some detail to the snapshot before you send us the image, then on a Mac you can simply double click the snapshot on your desktop to open it, and use Preview's markup tools to add arrows, boxes, text, etc.

On Windows

Again, there are lots of ways:

The easiest way to take a screenshot on Windows 10 or Windows 11 is with the Print Screen (PrtScn) key. 

To take a screenshot on Windows 10 and automatically save the file, press the Windows key + PrtScn. Your screen will go dim and a screenshot of your entire screen will save to the Screenshots folder.

To take a screenshot on Windows 11, pressing PrtScn will save the screenshot to your computer's dedicated Screenshots folder — you can find it by opening the File Explorer and clicking Pictures on the left side. And if you have it enabled, it'll also save the screenshot to your OneDrive.

Using Windows inbuilt snipping tool:

Click here to learn how to use Windows inbulit snipping tool

Emailing the snapshot to us:

When emailing your screen snapshot to us, please remember to ensure the "Image size" is set to "Actual size" so that we can read it!!  (On a Mac, using Mail, that setting is on the top right hand side) Thanks :-)