What to do when MailJet emails and button links aren't working correctly?

This document is for Creative Technology use

• Especially if you have been editing an existing record, and changing the email address - try adding a . to the client name, and then remove it, to ensure the booking record is "refreshed"

• Alternatively, check the contact record for that client in MJ
  • Log in to MJ, go to contacts
  • Go to all Contacts, and filter the contact list to find the name of the person who should receive the email
  • On their contact record, go to Contact Properties

TIP: Looking at the URL link for urlformpersonal above, we can see that the second section of the URL details is the reference code for that booking/client in Odyssey

• select the text in the URL, and copy it, paste it into the browser. Does that take you directly to the client details form?
• If not, perhaps some content in the form is "breaking the connection"

Button link in Odyssey (Departure | Booking | Details | Details | View form button) to take you to the completed Client Details form not working?

Ensure the Cognito form has the Public Links settings to Always allow links, and Never require authentication