All about Agents


🎬 🍿 Watch our Product Feature tour to learn more


An  Agent or Operator is typically a travel agent or travel agency that acts as an intermediary between customers (bookings) and our Odyssey client. The agent helps sell the tour operator's products and earns a commission or fee for doing so.

Getting Started - Creating and Managing Agents

Learn how to create and manage agents here

Creating a new Agent

Agent List

Learn about the Agent List here

The Agent List

Assigning an Agent to a client's booking

Learn how to assign an Agent to a booking here

Assigning an Agent to a Booking

Adding an Agent to your tour, so that you can email them

Learn how to Add an Agent to your Tour, so that email communications can be sent to them here


Adding an agent to the tour

Assigning Agent commission


Any cost or discount on a Tour can have a tick box selected to ensure that Agent commission is calculated on that cost or discount.


  • Tour | Finance | selected cost | Defaults tab, click the tickbox on Agent commission.  The default rate of commission for this Agent will then be applied.  (The Agent's rate is defined on the Agent's record)
Ensuring that Agent commission applies to this Charge

At Tour or Client level, the rate of commission on a cost or discount can be overridden when required:

  • From the Tour | Finance | selected cost | Defaults tab, click on the Override button and enter the new rate which is applicable to this tour
  • Push that edit to existing bookings if required
  • Learn more about overriding an Agent Commission here
Overriding the rate of Agent Commission on this cost

Reporting on Agent Commission

Learn how to find and report on agent commission here


Finding Agent Commission calculations

Learn how to deal with other Tour Operators sending their clients to you here


In some instances, other active tour operators might send their clients to you for their shuttle movements and/or bike hires.  

In this case, all the billing and communications will go directly to the other tour operator, and not to the individual client.  



Working with another Tour Operator

Emailing an agent

Agents can have up to 10 stored email addresses. First/Primary email address always gets the email and they can select 1 extra email address as recipient when sending and email.


To send an agent email to more than one agent:

  • First, the agent needs to be added to the Tour
  • On the email tab, scroll till you see the agent record, and click on the > arrow in the Edit/Resend column

Edit/Resend button to select another agent email address
  • From the list of optional agent names, select the agent name you also wish to have included in this particular email
Adding an additional agent email address to the email

Back at the email tab page, there is a small red + beside the standard agent email address, to indicate that another agent email address is also included

Small red + to indicate another agent email address will also receive this email

The email communication to the agent could include the following two merge tags, to show the $values of each trip:

  • the full retail value of the client's tour is shown in ${{var:PayerAllCosts:""}},
  • and after commission is deducted...
  • the net amount due for payment is: ${{var:L4BalOwingPayer:""}}.