All about Agents


An Agent or Operator is typically a travel agent or travel agency that acts as an intermediary between customers (bookings) and our Odyssey client. The agent helps sell the tour operator's products and earns a commission or fee for doing so.



Learn about the Agent List here

The Agent List

Learn how to create and manage agents here

Creating a new Agent



Learn how to assign an Agent to a booking here

Assigning an Agent to a Booking

Learn how to find and report on agent commission here


Finding Agent Commission calculations

Learn how to deal with other Tour Operators sending their clients to you here


In some instances, other active tour operators might send their clients to you for their shuttle movements and/or bike hires.  

In this case, all the billing and communications will go directly to the other tour operator, and not to the individual client.  



Working with another Tour Operator

Learn how to change or override rates of agent commission here


Emailing an agent


Agents can have up to 10 stored email addresses. First/Primary email address always gets the email and they can select 1 extra email address as recipient when sending and email.


To send an agent email to more than one agent:

  • First, the agent needs to be added to the Tour
  • On the email tab, scroll till you see the agent record, and click on the > arrow in the Edit/Resend column

Edit/Resend button to select another agent email address
  • From the list of optional agent names, select the agent name you also wish to have included in this particular email
Adding an additional agent email address to the email

Back at the email tab page, there is a small red + beside the standard agent email address, to indicate that another agent email address is also included

Small red + to indicate another agent email address will also receive this email